Terms of Service

These Terms of Service (“Terms”) govern your access to and use of GuestFlow (“Service”), a product operated by WEP (“we,” “us,” or “our”). By creating an account, accessing our website, or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you are using GuestFlow on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

GuestFlow provides software for podcast hosts and producers to manage guest booking pages, scheduling, intake questionnaires, automated communications, AI-generated episode briefs, guest CRM, calendar integrations, embed widgets, and related workflow tools. Available features depend on your subscription tier as described on our pricing page.

You must be at least 16 years old to use GuestFlow. You agree to:

• Provide accurate, current account information
• Maintain the security of your login credentials
• Notify us promptly of unauthorized account access
• Accept responsibility for all activity under your account

You may not use GuestFlow to:

• Violate any applicable law or regulation
• Send spam, phishing, or unsolicited bulk communications
• Harass, abuse, or harm guests or third parties
• Collect data without appropriate consent or legal basis
• Upload malware or attempt to compromise our systems
• Scrape, reverse engineer, or resell the Service without permission
• Circumvent usage limits, plan restrictions, or security measures

We may suspend or terminate accounts that violate these rules.

As a host, you control the booking pages and intake forms guests use. You are responsible for:

• Obtaining valid consent for recording and data collection where required
• Complying with privacy, recording, and marketing laws in your jurisdiction
• Providing accurate information about your show and recording process
• Handling guest requests regarding their personal data

You act as the data controller for guest information submitted through your booking pages. GuestFlow processes that data on your behalf as described in our Privacy Policy.

Paid subscriptions renew automatically each billing period unless canceled before renewal. Free tier usage limits apply as stated on our pricing page. Paid plans may include a 14-day trial; if you do not cancel before the trial ends and have added a payment method, your subscription will convert to a paid plan.

• Fees are quoted in USD unless otherwise stated
• Payments are processed by Stripe; we do not store full card numbers
• Refunds are provided only where required by applicable law
• Downgrades take effect at the next billing cycle; upgrades may be prorated

Episode briefs and other AI outputs are provided for assistance only. You are solely responsible for reviewing accuracy, tone, and suitability before recording or publishing. We do not guarantee AI output is complete, correct, or free from bias.

GuestFlow retains all rights in the platform, software, trademarks, and documentation. You retain ownership of your show content, branding materials, and guest data you upload.

You grant us a limited, non-exclusive license to host, process, transmit, and display your content solely to operate and improve the Service.

We strive for high availability but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages (including calendar, video, and email providers), and events beyond our reasonable control may affect the Service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GUESTFLOW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

You may cancel your account at any time from dashboard settings or by contacting support. We may suspend or terminate access for violation of these Terms, non-payment, or conduct that risks harm to the Service or other users. Upon termination, your right to use the Service ends. Provisions that by nature should survive termination will remain in effect.

We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use after changes become effective constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute shall be resolved in the state or federal courts located in Delaware, unless applicable law requires otherwise.

Questions about these Terms: support@guestflow.app