1. Seller
Digital products on GuestFlow.fm are sold by We Edit Podcasts. These conditions sit alongside the Terms of Service. They cover money: trials, invoices, renewals, cancellations, and refunds.
2. What you buy
You can purchase:
- Subscriptions (Creator, Studio, Agency), billed monthly or annually, as shown on Pricing
- Extra AI brief credits as add-on packs when your plan includes briefs
The Free plan has no subscription fee. Guests never pay GuestFlow. Hosts pay for the workspace.
3. Prices and taxes
Prices are listed in US dollars unless we say otherwise. Current list prices: Creator $15 per month or $144 per year, Studio $39 per month or $384 per year, Agency $129 per month or $1,236 per year. Extra brief credits are $1 each, sold in packs of 10.
Applicable sales tax, VAT, or similar may be added by Stripe based on your billing address. Invoices and receipts are available in the Stripe customer portal from Dashboard → Billing.
4. Trials
Paid plans include a 14-day trial with that tier's features. You add a payment method to start the trial. If you cancel before the trial ends, you are not charged. If you do not cancel and a valid payment method is on file, we charge the plan price when the trial ends. If payment is not added, the workspace returns to Free limits. Annual plans also start with the same 14-day trial; the annual amount is charged when the trial ends unless you cancel first.
5. Auto-renewal
After a paid period starts, subscriptions renew automatically at the then-current rate for the same interval (monthly or annual) until you cancel. We charge the payment method on file at the start of each new period.
6. Cancellation
Cancel anytime from Dashboard → Billing, or through the Stripe portal, or by emailing support@guestflow.app. Cancellation stops the next renewal. You keep paid features until the current period ends, then Free limits apply. Existing bookings and dashboard access remain; we do not delete your workspace because you canceled.
You can also delete your account from Settings → Privacy. Deletion is separate from stopping a subscription. Ask support if you need both.
7. Refunds
During the 14-day trial. Cancel before the trial ends and you will not be charged. That is the primary money-back window.
After a paid period starts. Subscription fees are for access to the Service during that period. We do not refund unused days, unused bookings, or unused included briefs, except where the law requires it or we decide a refund is fair (for example a duplicate charge or a billing error).
Annual plans. The same rule applies. Canceling stops the next annual renewal. We do not prorate the remaining months unless required by law.
How to ask. Email support@guestflow.app from the account email, with the invoice id from Stripe. Approved refunds go back to the original payment method.
Chargebacks should be a last resort. Contact us first so we can fix a billing mistake without interrupting the workspace.
8. Brief credits
Extra brief credit packs are a one-time purchase, not a subscription. Once credits are added to the wallet they are consumed as you generate briefs and are not refundable, except unused packs requested within 14 days of purchase, or where the law requires a refund. Credits have no cash value and are not transferable between GuestFlow accounts.
9. Failed payments
If a renewal payment fails, Stripe and GuestFlow may retry. If the invoice stays unpaid, we may downgrade the workspace to Free, pause new guest bookings according to Free limits, or suspend the account. Existing confirmed bookings stay visible. Update your card in Billing to restore a paid plan.
10. EU and UK consumers
If you are a consumer in the EEA or UK, you may have a 14-day right to withdraw from a distance contract. Starting a trial or paid subscription is a request for immediate performance of a digital service. If you use the Service during that period (for example you create a show, collect a booking, or generate a brief), you acknowledge that the withdrawal right may not apply to the extent permitted by law. Mandatory consumer rights that cannot be waived still apply. Nothing in these conditions limits those rights.
11. Plan changes
Upgrade, downgrade, or switch monthly/annual from Billing. Upgrades may be prorated by Stripe. Downgrades take effect at the next billing cycle; you keep the current tier until then. If we change list prices, the new price applies from the following renewal unless we agree otherwise.
12. Contact
Billing questions: support@guestflow.app
GuestFlow, a We Edit Podcasts product.